CUSTOMER & RESEARCH SUPPORT

How Can We Help?

Our support team is available to assist with orders, shipping, product documentation, account questions, and general research product inquiries.

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Professional support for Peptidesfarma customers and research partners.

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Live Chat

Chat with our support assistant for quick help with common questions, order updates, shipping, account access, and product documentation.

Phone Support

Call Peptidesfarma

Call or text our support team for help with orders, shipping guidance, account questions, and to route more complex requests to the right place.

(385) 215 7373
We may ask for your order number and the email on your purchase to securely locate order information.

Call (385) 215 7373

Replies within 30 minutes

Email Support

Send us a detailed message regarding your order, account, product documentation, or general inquiry.

support@peptidesfarma.com

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Complaints & Abuse Reports

To report a problem with an order, a concern about this website, or content you believe is unlawful or misused, email support@peptidesfarma.com with the subject line “Complaint or Abuse Report”, call (385) 215 7373, or choose Complaint or Abuse Report in the form below.

We acknowledge every complaint within one business day and work to resolve it within 7 business days. Reports of unlawful content are investigated and resolved within 7 business days of receipt.

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Provide as much information as possible so our support team can respond accurately.

Still Need Help?

Contact Peptidesfarma by email, phone, or live chat and provide your order number when applicable.

Email Support Call (385) 215 7373

FAQs

Frequently Asked Questions

How long does shipping take?

Orders placed before our daily cutoff on business days ship the same day. Domestic deliveries typically arrive within one to three business days with tracking provided by email.

Do your products include a Certificate of Analysis?

Yes. Every batch is independently tested and a full Certificate of Analysis covering HPLC purity and Mass Spectrometry identity is published on the product page and included with your order.

How should I store and reconstitute the peptides?

Store lyophilized vials cold and away from light. Reconstitution guidance is provided per compound. If you have a specific question, email our research support team and we will walk you through it.

Which payment methods do you accept?

We accept major cards along with several alternative checkout options at the payment step. If you have trouble at checkout, contact us and we will help you complete your order.

Do you offer wholesale or bulk pricing?

Yes. Email support@peptidesfarma.com with the compounds and quantities you need and we will put together volume pricing for your lab.