Refund policy

Our products are sensitive laboratory reference standards supplied strictly for research use. To protect the integrity, safety, and traceability of these materials, we cannot accept returns of products once they have shipped, and we cannot resell returned items.

Because of this, all sales are final once an order ships, except in the specific situations described below. We stand behind the quality of every batch and want any genuine problem with your order made right.

If your order arrives damaged, or if you received the wrong item, we will make it right with a replacement or a refund for the affected products. We treat these issues quickly and at no cost to you.

• Email support@peptidesfarma.com within seven days of delivery
• Include your order number and a clear description of the issue
• Attach photos of the packaging and the affected items so we can resolve it fast

Orders can be changed or cancelled only while they are still being processed and before they ship. Once an order has been packed or handed to the carrier, it can no longer be modified or cancelled.

If you need to update an order, contact us right away with your order number and we will help if it is still possible.

Email support@peptidesfarma.com with your order number and the reason for your request. Our team will review it, confirm whether it qualifies under this policy, and share clear next steps. Please wait for our confirmation before sending anything back, since unauthorized returns cannot be accepted or refunded.

When a refund is approved, it is issued to your original payment method. Depending on your bank or card issuer, it can take five to ten business days for the credit to appear on your statement after we process it.

To keep this policy fair and our materials safe, the following are not eligible for a refund or replacement:

• Products that have been opened, used, or are no longer in their original sealed packaging
• Requests made more than seven days after delivery for damaged or incorrect items
• Parcels delayed or undeliverable because of an incorrect or incomplete shipping address you provided
• Refusal of delivery without a prior approved return arrangement
• Buyer's remorse or a change of mind after an order has shipped